Refund Policy

This Refund Policy explains how refunds are handled for paid Premium subscriptions to Free VPN ("we," "us," or "our"). The free tier of the Service does not involve any payment and is not subject to this policy.

Premium Subscriptions

Premium access is available as a monthly subscription ($1/month) or a yearly subscription ($10/year). Payments are processed by third-party payment providers such as Stripe, Lemon Squeezy, Paddle, or PayOS, depending on your region and the option selected in the app.

When you subscribe, you receive immediate access to premium servers for the billing period you selected. Your subscription remains active until the end of that period unless you cancel earlier.

Refund Eligibility

We want you to be satisfied with Free VPN. You may request a refund under the following conditions:

• Within 7 days of purchase — If you are unsatisfied with Premium for any reason, contact us within seven (7) days of your initial payment and we will issue a full refund.
• Service issues — If a technical problem on our side prevents you from using premium servers for a sustained period during your active subscription, we may offer a partial or full refund at our discretion.
• Duplicate or erroneous charges — If you were charged in error or billed twice for the same period, contact us and we will correct the charge or issue a refund.

Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Requests made more than seven (7) days after the payment date, except where required by applicable law
• Change of mind after substantial use of premium servers during the billing period
• Termination or suspension of your access due to a violation of our Terms of Service
• Issues caused by your device, network, internet service provider, or third-party services outside our control

Cancellation vs. Refund

Canceling your subscription stops future charges but does not automatically refund amounts already paid. After cancellation, you will retain premium access until the end of your current billing period.

To cancel, use the subscription management options in the app or through your payment provider's customer portal, where available.

How to Request a Refund

To request a refund, contact us through the support channels provided with the application. Please include:

• The email address associated with your Google account (used for Premium sign-in)
• The date and amount of the charge
• A brief description of the reason for your request

We aim to respond to refund requests within five (5) business days. Approved refunds are processed through the original payment method and may take additional time to appear depending on your bank or card issuer.

Payment Provider Policies

Purchases made through app stores or payment platforms may also be subject to those providers' own refund policies. In some cases, you may need to request a refund directly through the platform that processed your payment.

Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Changes apply to purchases made after the updated policy is posted, unless otherwise required by law.

Contact

If you have questions about refunds or your subscription, please contact us through the support channels provided with the application.